Return & Refund Policy

1Overview

This Return & Refund Policy outlines the terms and conditions under which returns, exchanges, and refunds are accepted for orders placed through GB Organic. By placing an order with us, you agree to the terms described herein.

GB Organic is committed to ensuring every product you receive is genuine, fresh, and exactly as described. Our team carefully inspects all orders before dispatch to uphold the highest standards of quality.

2Return Eligibility

Returns are accepted under the following conditions:

• The return request is submitted within 14 days of the delivery date.
• Items are unused, unopened, and in their original, undamaged packaging.
• Products include all original labels, seals, and accessories.
• A valid proof of purchase (order number or invoice) is provided.
• The return has been pre-authorized by our team via email or WhatsApp.

Items that have been opened, tested, or used cannot be returned unless they are defective or not as described at the time of purchase.

3Non-Returnable Items

The following items are not eligible for return:

• Opened or used food products, dry fruits, oils, teas, or herbal items.
• Products with broken seals (unless the seal was broken upon delivery).
• Items purchased as part of a clearance or final-sale promotion.
• Custom or special-order products requested specifically for your account.
• Products with expired or tampered-with labels.
• Shilajit or other consumable products that have been partially used.

4Return Process

To initiate a return, please follow these steps:

5Refunds

Once your return is received and inspected, we will notify you. If approved, your refund will be processed as follows:

If your refund is delayed beyond 10 business days, please contact us at info@gborganic.pk.

6Damaged or Incorrect Items

We carefully inspect all orders before dispatch. However, if you receive:

• Items damaged during transit
• Products that do not match your order
• Products that do not meet our stated quality standards

Please notify us within 48 hours of delivery by emailing info@gborganic.pk or messaging us on WhatsApp with your order number and clear photographs of the issue. We will arrange a replacement or full refund at no additional cost to you.

7Exchanges

If you wish to exchange an item for a different product or variant, please contact us before returning. Exchanges are subject to stock availability and must meet the same eligibility criteria as standard returns.

Any price differences between exchanged items will be invoiced or credited accordingly.

8Return Shipping

Return shipping costs are the responsibility of the buyer, except in cases where the error is ours (wrong item, defective product, or damage in transit).

• We recommend using a trackable shipping service for all returns.
• GB Organic is not responsible for items lost or damaged in return transit.
• For large shipments, contact us — we may arrange a prepaid return collection.

9Questions About This Policy?

If you have any questions about this Return & Refund Policy or need help with an order, please reach out to our team: